On Friday 14.04 at 7pm a major error was triggered on our website hosting platform Plesk. The error was triggered by a script on the server. When we noticed that something was wrong we shut down the server immediately for security reasons. When we could not find any security error via the rescue system, we restarted the server to get everything back to normal operation. But the server did not start up. We immediately contacted the hoster but we could not do anything. So we had to reset the server completely. Unfortunately, our Cloud Softwear „One Fox“ was completely deleted. Why? Our cloud system One Fox promises our users the best security for their data. Therefore, there is an „Anti Copy Script“ on the server for One Fox which prevents us (our Fuchsiii’s team) or hackers from copying your files/user information. Therefore we could NOT save the personal data. It is unclear if One Fox will come back at all.I am very sorryAll Fuchsiii’s services will be available again on Wednesday 19.04 at the latest.Fuchsiii